This has been making the rounds on YouTube:
As a vendor, I can identify with this ... but I think a lot of clients out there (those not using Formos, for example) are ordering and charged for the Filet and receive the Tacos. Seriously ... multi-year development efforts are a different beast than purchasing a DVD, which is why short iterations and agile development keep everyone's expectations (of both cost and functionality) inline and satisified.
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My favorite exchange:
Video Store:
Customer: "What's your name?"
Todd: "Todd"
They shake hands.
Customer: "You've got to work with me ..."
Todd: "That one's $19.99"
Customer: "Mike, come on, let's do this ...."
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